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Jaya9 App's Privacy Policy

Your personal data means everything to us. Here is a clear explanation of how we collect, store, and protect your information.

Last Updated: January 1, 2026
How We We Protect Your Data
SSL Encryption

All your personal and financial information on Jaya9 App is protected by 256-bit SSL encryption. No third party can access this data.

Your Data Is Never Sold

Under no circumstances do we sell your personal information to third parties. Your data is used solely to improve our services.

Minimal Data Collection

We only collect information that is necessary to provide our services. No unnecessary personal data is gathered.

Access Control

Only authorized personnel can view your data, and solely for the purpose of providing services. Strict access controls are maintained at all times.

Right to Delete Your Data

You may request the deletion of your personal data at any time. We will do our utmost to assist you within the bounds of our legal obligations.

Notice of Policy Changes

We will notify you in advance of any changes to the Privacy Policy. Transparency is at the core of what we do.

Table of Contents
Important: This Privacy Policy is a transparent agreement between Jaya9 App and you regarding how your personal information is handled. By using Jaya9 App, you agree to this policy.
1 Introduction & Scope

Jaya9 App is one of Bangladesh's most popular online gaming and entertainment platforms. We believe every user's right to privacy is paramount. This Privacy Policy explains what information Jaya9 App collects from you, why it is collected, and how it is used and protected.

This policy applies to Jaya9 App's website, mobile application, and all associated digital services. By visiting our website, creating an account, or using any of our services, you are considered to have agreed to this Privacy Policy.

Jaya9 App's Privacy Policy is built on Bangladesh's data protection laws and international best practices. Our commitment is to remain transparent and earn your trust at every step.

2 What Information We Collect

Jaya9 App collects two types of data — information you provide directly, and data collected automatically from your device.

Data Type What Information Purpose
Identity Information Full name, date of birth, national ID number Age Verification & KYC
Contact Information Phone number, email address Account Contact
Financial Information Mobile banking number, transaction history Payment Processing
Device Information IP address, browser, operating system Security & Service Improvement
Usage Data Gaming history, session duration, preferred games Personalized Experience
Optional Information Profile photo, preferred language Profile Customization

We never collect or store your full bank account number or password. All sensitive payment information is always processed in encrypted form.

3 Purpose of Data Collection

Jaya9 App uses your information for the specific purposes outlined below — each one aimed at delivering a better experience for you:

  • Account Management: Your information is needed to create, verify, and secure your account. It is used to log you in to Jaya9 App and confirm your identity.
  • Payment Processing: Your financial information is used to process deposits and withdrawals securely and to maintain your transaction history.
  • Fraud Prevention: Device and login data are analyzed to detect suspicious activity and protect your account from unauthorized access.
  • Service Improvement: We analyze which games you play most and how long you spend on them to continuously improve the Jaya9 App experience.
  • Promotional Communications: With your consent, we may send you emails or SMS messages about bonus offers, new games, and special promotions. You can opt out at any time.
  • Legal Compliance: Certain data is retained to comply with applicable laws and meet regulatory requirements.
Our Commitment: Jaya9 App never sells your information to advertising agencies or uses it for any purpose beyond those stated above.
4 Data Sharing Policy

Jaya9 App does not sell your personal information to any third party. However, limited data may be shared in specific circumstances:

  • Payment Partner: Only the information required to process transactions is shared with payment partners bKash, Nagad, and Rocket.
  • Game Provider: Limited session data may be shared with game providers such as JILI, PG Soft, CQ9, and Ocean King to facilitate gameplay.
  • Technology Service Provider: Cloud storage, cybersecurity, and analytics providers operate under strict confidentiality agreements.
  • Legal Obligation: Information may be disclosed in accordance with the law in response to court orders, government directives, or official investigations.
Confirm: For any data sharing with third parties beyond the above, we will obtain your consent beforehand. No information will be shared without your approval.
5 Cookies & Tracking Technology

Jaya9 App uses cookies and similar tracking technologies on its website to enhance your browsing experience and improve service quality.

  • Essential Cookies: These cookies are essential for the website to function properly. They handle login session management and security token processing.
  • Performance Cookies: Jaya9 App uses data on page visit frequency and load times to improve speed and overall performance.
  • Functionality Cookies: Used to remember your preferred language, theme, and other settings.
  • Analytics Cookies: Used to understand user behavior. Contains only aggregated numerical data — no personal identifiers.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain website features.

6 Data Retention Period

Jaya9 App does not retain any data longer than necessary. Retention periods vary depending on the type of information:

  • Account Information: Retained for the duration of account activity and for up to 5 years after closure for legal compliance.
  • Transaction Records: Retained for up to 7 years in compliance with Bangladesh financial regulations.
  • Gaming History: For the duration of account activity and up to 1 year after closure.
  • Support Contact: Up to 2 years from the date of last contact.
  • Log Files & Device Information: Up to 12 months maximum, then deleted automatically.

Once the defined retention period expires, data is securely deleted or anonymized so that no individual can be identified.

7 Your Rights

As a Jaya9 App user, you have several important rights regarding your own data:

Right to Access Your Data

You have the right to request details about what information we hold about you.

Right to Correct Your Data

You may request correction of any inaccurate or incomplete information.

Right to Delete Your Data

Under certain conditions, you may request that your data be deleted.

Right to Restrict Processing

You can request that the use of your data be restricted to specific purposes.

Right to Data Portability

You can request a copy of your data to download at any time.

Right to Object

You may object to your data being used for marketing or profiling purposes.

To exercise any of these rights, please contact us at our support email. We will respond to your request within 30 days.

8 Security Measures

Jaya9 App employs industry-leading security technology to keep your data safe. Our security framework operates on multiple layers:

  • TLS/SSL Encryption: All data transmissions are encrypted with 256-bit SSL. Information cannot be intercepted at any point between your browser and our servers.
  • Two-Factor Authentication (2FA): OTP verification is used as an additional security layer during account login.
  • Firewall Protection: Advanced firewalls and an intrusion detection system protect our servers from cyber attacks.
  • Regular Security Audits: Third-party cybersecurity experts conduct regular audits to assess the security of our systems.
  • Restricted Access: Only authorized personnel may access specific data, and all access is logged and recorded.
  • Data Backup: Your data is stored through a secure, encrypted backup system to ensure nothing is lost in the event of a technical issue.
What You Should Do: Account security is a shared responsibility. Use a strong password, never share your OTP with anyone, and avoid logging in on public Wi-Fi.
9 Children's Privacy

Jaya9 App is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

  • Age is verified at the point of registration, and users under 18 are not permitted to create an account.
  • If we discover that data has been inadvertently collected from a minor, it will be deleted immediately and the account will be closed.
  • If parents believe their child is using Jaya9 App, please contact our support team immediately.
10 Policy Changes & Updates

Jaya9 App reserves the right to update this Privacy Policy as needed. In the event of changes, we will:

  • We will display a new "Last Updated" date at the top of the page.
  • For significant changes, a notice will be sent to your registered email address or phone number.
  • You will be given sufficient notice before any new policy takes effect so you can make an informed decision.
  • Continued use of Jaya9 App after any changes will be considered acceptance of the updated policy.

We can provide previous versions of the Privacy Policy upon request.

11 Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:

Email Support

[email protected] — Privacy-related requests are typically responded to within 48 hours.

Live Chat

24/7 Live Chat support is available. Common queries are answered instantly.

General FAQ

No. Jaya9 App does not sell or share your phone number or any personal information with third parties. Only the limited data required for payment processing is shared with payment partners, and strictly under confidentiality agreements.

Following account closure, transaction records must be retained for 5–7 years due to legal obligations. However, your personal identifying information and gaming history will be permanently deleted after the designated period.

Jaya9 App does not track your GPS location directly. However, your IP address is recorded at login for cybersecurity purposes, which may indicate an approximate country or city. This is used solely for fraud detection.

Yes, you can opt out of promotional emails or SMS at any time. Every marketing message includes an unsubscribe option. You can also update your notification preferences directly in your account settings.

Yes. In the event of a potential data security breach, Jaya9 App will notify you by email or SMS within 72 hours and advise you on the necessary steps to take.
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