Jaya9 App's Terms & Conditions

Jaya9 App is an online entertainment platform for the gaming community in Bangladesh. Please read these Terms & Conditions carefully before using our website, mobile application, or any related services. These terms constitute a legally binding agreement between you and Jaya9 App.

By accessing Jaya9 App, registering an account, or using any of our services, you are considered to have fully accepted these Terms & Conditions. These terms are drawn up in accordance with applicable laws in Bangladesh and international gaming regulations.

The Jaya9 App Terms & Conditions apply to:

• Website visitors who come only to browse information
• Registered members who actively play games
• Users who participate in bonuses or promotions
• Users who make deposits or withdrawals
• Users who contact customer support

Jaya9 App reserves the right to amend these Terms & Conditions at any time and for any reason. Continued use of the website following any update will be considered acceptance of the new terms.

To register an account on Jaya9 App, you must meet the following requirements:

• Age Restriction: You must be 18 years of age or older. Accounts belonging to minors will be closed immediately.
• One person, one account: Only one account is permitted per person, household, device, or IP address.
• Providing Accurate Information: You are required to provide accurate, complete, and up-to-date information during registration. Providing false information may result in account closure.
• Verification: Jaya9 App may request identity verification documents at any time. Failure to provide the required documents may result in withdrawal requests being placed on hold.

You are solely responsible for the security of your account. Never share your password with anyone and change it regularly. If you notice any suspicious activity on your account, contact the Jaya9 App support team immediately.

All financial transaction rules on Jaya9 App are detailed below.

Important Deposit Terms:

• Deposits must be made only from a payment account registered in your own name.
• Third-party payments are not accepted and any such transactions will be returned.
• If you experience any issue after making a deposit, please contact support within 30 minutes.

Important withdrawal terms:

• Your account must be fully verified before submitting a withdrawal request.
• Withdrawals will not be processed if the bonus wagering requirements have not been fulfilled.
• Withdrawals exceeding the daily limit will be processed the following day.
• Suspicious transactions may be subject to delays for additional verification.

The rules governing bonuses and promotions on Jaya9 App are detailed below. Please read these terms carefully before claiming any bonus.

• Welcome Bonus: The welcome bonus is available to new members only. Each individual, household, or device is eligible to receive this bonus once.
• Wagering requirements: Each bonus must be wagered a specified number of times before withdrawal. This is typically 10–30 times the bonus amount.
• Bonus Validity: Each bonus has a set expiry date. Any unused bonus will be automatically removed once it expires.
• Bonus Cancellation Terms: If bonus abuse, system exploitation, or any other fraudulent activity is detected, the bonus and any associated winnings will be forfeited.

Jaya9 App reserves the right to modify, suspend, or cancel any bonus or promotion at any time. No user is entitled to a bonus — all bonus decisions are entirely at Jaya9 App's discretion.

The following rules apply to all game types on Jaya9 App — fish games, slots, Live Casino, betting, and bingo:

• Game outcomes are determined by internationally recognized RNG (Random Number Generator) technology. No result is predetermined.
• If a game is interrupted due to a technical error, the Jaya9 App reserves the right to void that round and refund the bet amount.
• The maximum bet amount per game session must remain within the specific limit set for each game.
• For Sports Betting, bets cannot be changed or cancelled once a match has started.
• In the event of a disconnection during a Live Casino game, the outcome will be verified with the dealer.

All games on Jaya9 App are provided by reputable third-party providers such as JILI, PG Soft, CQ9, and Ocean King. The terms and conditions of these providers may also apply.

The following activities are strictly prohibited on the Jaya9 App and will result in permanent account closure:

Jaya9 App reserves the right to suspend or close accounts without prior notice in the following circumstances:

• Violation of these Terms & Conditions
• Suspicious or Fraudulent Activity
• Failure to verify identity
• Extended inactivity (more than 12 months)
• Court orders or legal directives

You may close your account at any time by contacting the support team. Please withdraw your verified balance before closing your account.

Suspended accounts have the right to appeal. To submit an appeal, contact us at the support email with the required documentation. Jaya9 App will respond to appeals within 7 business days.

Jaya9 App places the highest priority on protecting your personal information. To learn how we collect, store, and use your data, please review our Privacy Policy Full details are available on the page.

• Your personal and financial information is protected by SSL encryption.
• Your information is never sold to third parties.
• Information may be shared with relevant authorities when required by law.
• You have the right to request correction or deletion of your personal data.

You are also responsible for keeping your account secure. Use a strong password, avoid logging in on public Wi-Fi, and always remember to log out.

Jaya9 App believes gaming is a form of entertainment, not an addiction. We support responsible gaming and have strict policies in place to uphold this.

• Setting Limits: You can set your own daily, weekly, or monthly deposit and betting limits.
• Self-Exclusion: If you feel it is necessary, you may temporarily or permanently exclude yourself from gaming.
• Cooling-Off Period: You can take a break ranging from 24 hours up to 6 months.
• Reality Check: A summary of your gaming session will be available after a set period of time.

Jaya9 App is not responsible for the following:

• If a game is interrupted due to a lost internet connection
• Losses caused by third-party software or service failure
• Issues caused by problems with your device or software
• Brief interruptions during unexpected technical errors or system updates
• Consequences of violating local laws applicable in your area

Jaya9 App's total liability shall in no event exceed the value of the transaction in question. Jaya9 App is not liable for any indirect, incidental, or consequential losses.

If you have a dispute with Jaya9 App, please follow the steps below:

• Step 1: Start by submitting your complaint directly to our customer support team.
• Step 2: The support team will provide an initial response within 48 hours.
• Step 3: Complex issues will be escalated to our management team and we will aim to resolve them within 7 business days.
• Step 4: If a dispute remains unresolved, independent third-party mediation may be arranged.

Please refrain from initiating chargebacks or credit card disputes while a dispute is being resolved. Fraudulent chargebacks may result in account closure.

If you have any questions about these Terms & Conditions or need assistance, please contact us: